Shipping policy

Shipping & Delivery Policy

Effective Date: 2027/07/17

Thank you for shopping with Take-Tech. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through https://take-tech.co.za.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Once your order has been placed and payment has been successfully received, we will begin processing your order.

Orders are generally processed during our normal business hours:

  • Monday to Friday

  • Excluding public holidays

Processing times may vary depending on product availability and stock allocation.

2. Order Confirmation

After placing your order, you will receive an order confirmation email.

Once your order has been prepared for dispatch, you will receive a shipping confirmation along with tracking information, where available.

3. Delivery Partners

Take-Tech uses trusted third-party courier companies to deliver orders throughout South Africa.

While we carefully select our delivery partners, all deliveries are performed by independent courier companies.

Courier availability and delivery times may vary depending on your location.

4. Delivery Areas

We currently deliver throughout South Africa.

Some remote or outlying areas may experience longer delivery times or additional delivery charges.

If delivery to your area is unavailable, we will contact you before processing your order.

5. Delivery Timeframes

Estimated delivery times are provided as a guideline only.

Typical delivery times are:

  • Major cities: 1–3 business days

  • Regional areas: 2–5 business days

  • Remote locations: 3–7 business days

These estimates begin once your order has been dispatched.

Delivery times may vary due to:

  • Product availability

  • Courier delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Events beyond our reasonable control

Delivery dates cannot be guaranteed.

6. Shipping Costs

Shipping costs are calculated during checkout based on factors including:

  • Delivery location

  • Package size and weight

  • Courier rates

  • Selected delivery service

Any applicable shipping charges will be displayed before payment is completed.

7. Tracking Your Order

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring the shipment using the tracking information provided.

8. Delivery Requirements

Deliveries must be accepted by a person at the delivery address.

The recipient may be required to provide:

  • Identification (where requested)

  • A signature confirming receipt

Once the order has been delivered to the supplied address and accepted, responsibility for the goods passes to the customer.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Take-Tech cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery details.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order is resent.

10. Failed Delivery Attempts

If the courier is unable to deliver your order after multiple attempts, the parcel may be returned to us.

Additional delivery charges may apply before the parcel can be shipped again.

11. Inspecting Your Delivery

Please inspect your order as soon as it is delivered.

If the parcel:

  • appears damaged;

  • has been opened;

  • is missing items; or

  • contains incorrect products,

please notify us within 48 hours of delivery.

Where possible, retain:

  • the original packaging;

  • photographs of the parcel;

  • photographs of the damaged product.

This information helps us investigate the issue with the courier.

12. Damaged or Lost Shipments

If your order is lost or damaged during transit, please contact us as soon as possible.

We will work with the courier to investigate the matter and determine the appropriate resolution.

Resolution may include:

  • replacement;

  • repair;

  • refund; or

  • other appropriate remedies, subject to the investigation and applicable law.

13. Split Shipments

In some circumstances, products within a single order may be shipped separately.

You will not be charged additional shipping fees for split shipments unless agreed to beforehand.

14. Delays Beyond Our Control

Although we aim to dispatch and deliver orders promptly, delays may occur due to circumstances outside our control, including but not limited to:

  • courier operational delays;

  • supplier delays;

  • severe weather;

  • strikes;

  • civil unrest;

  • power outages;

  • customs or regulatory delays (where applicable);

  • natural disasters.

Take-Tech shall not be liable for delays caused by circumstances beyond our reasonable control.

15. Collection

If we offer a collection option, you will be notified when your order is ready.

Valid identification and proof of purchase may be required before collection.

Orders not collected within a reasonable period may be cancelled after contacting the customer.

16. International Shipping

Unless otherwise stated, Take-Tech currently delivers only within South Africa.

Customers wishing to arrange delivery outside South Africa should contact us before placing an order.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Take-Tech

Website: https://take-tech.co.za

Email: support@take-tech.co.za